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Certificates and independent reviews confirm the quality and safety of our Montessori indoor playgrounds and textiles. Tested by TÜV Rheinland, a leading independent certification body.

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A magical world at your fingertips – indoor playgrounds that inspire creative play.

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Payment methods

Available payment methods

Online transfer

We offer the option to make payments via online transfers and credit or debit card payments. You can choose any available payment provider. After making your selection, you will be redirected to a secure and convenient payment system. We offer online transfers and BLIK.

Traditional bank transfer

For the convenience of customers who prefer traditional payment methods, we also offer the option of making a bank transfer. After placing your order, you will receive payment details via email. Please complete the payment to the provided account number within 3 business days. If the payment is not received within the specified time, the order may be canceled.

Cash on delivery

For those who prefer cash payments, we offer the cash-on-delivery option. In this case, the order payment is made at the time of delivery.

Payment security

Our payment systems are secured with the latest encryption technologies, protecting your personal and financial data. Through cooperation with trusted payment service providers, we guarantee the security of every transaction.

Returns and Complaints

At Kids Jungle, we care about your satisfaction with your purchase. If for any reason our product does not meet your expectations or you have any concerns, we offer the possibility of a return or complaint. Below you will find details of the applicable rules.

Returns

Right to return

You have the right to return a purchased product within one month from the date of receipt of the shipment, without giving a reason. To exercise the right of return, the product must be in an undamaged condition, in its original packaging, and with all accessories.

Return procedure

Notification

Contact us via email at hello@kidsjungle.com to inform us about your return request.

Complete the form

Fill in the return form and include it in the package.

Send it back

Send the product to our address: ul. Osiedlowa 2A,

33-300 Nowy Sącz.

You bear the return shipping cost.

Download return form

Refund process

After receiving and inspecting the returned product, we will refund the full purchase amount to the account from which the payment was made within 14 business days. The shipping cost is not refundable.

Complaints

Right to complaint

If the product is defective or does not match the description, you have the right to file a complaint within one month from the date of purchase.

Complaint procedure

Report the issue

Send an email to kontakt@kidsjungle.com to submit a complaint. Describe the issue in detail and attach photos of the defect if possible.

Complete the form

Fill in the complaint form and include it in the package.

Send it back

Send the defective product to our address: ul. Osiedlowa 2A,

33-300 Nowy Sącz.

Kids Jungle covers the cost of the complaint shipment.

Download complaint form

Complaint resolution

After receiving the complained product, we will assess the defect. If the complaint is accepted, we will repair or replace the product with a new one, or refund the full purchase amount, depending on your preference.

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We respect your play space (and your privacy)! 🍪

Just as our Montessori indoor playgrounds provide a safe space for children, we make sure your data is safe too. We use “cookies” (and this time we don’t mean the sweet ones) to remember your settings, match content as smoothly as the perfect slide on an obstacle course, and analyse how you play on our site.

By default, we only enable the cookies that are necessary. You can click “Accept all” if you’d like the full fun package, or “Configure” to choose only the parts of play that suit you.

Details about our cookies and data protection can be found in our Privacy Policy.

Necessary cookies

Always enabled

Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.

Cookie name	Provider	Purpose	Expiry
cookiesplus	https://kids-jungle.com	Stores your cookie preferences.	1 year
PrestaShop-#	https://kids-jungle.com	This cookie helps keep user sessions open while they are visiting a website, and help them make orders and many more operations such as: cookie add date, selected language, used currency, last product category visited, last seen products, client identification, name, first name, encrypted password, email linked to the account, shopping cart identification.	480 hours

Statistic cookies

No Yes

Statistic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously.

Marketing cookies

No Yes

Marketing cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third party advertisers.

Cookie name	Provider	Purpose	Expiry
fr	Facebook	Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers.	3 months
tr	Facebook	Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers.	Session
_fbp	Facebook	Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers.	3 months

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